7 Essential Duties and Responsibilities for an Order Fulfillment Company

Many e-commerce companies need to fulfill orders. A successful order fulfillment operation requires coordination, efficient inventory management, quality control, and a competent customer support system. For e-commerce order fulfillment, third-party logistics providers are ideal. A fulfillment company is responsible for fulfilling many duties, including the following:

Inventory Management

An order fulfillment company manages inventory and handles shipment details like product quantities and determining if they are new or replenished. They make sure that every product has an SKU code. A fulfillment company ensures that inventory is accurate and there is no inventory shrinkage.

Storage and Sorting

Order fulfillment companies use shipment details to sort and check stock. They use scanners or barcodes to enter the stock into the inventory tracking software. Order fulfillment companies can also identify damaged inventory or missing stock. They then make a list, notify the manufacturer, and move the stock to a warehouse.

Customer Orders

Smart software systems connect fulfillment companies to manufacturers’ online shops. Assimilation routes orders, and provides information necessary for shipment. If the manufacturer’s system is not compatible, the order fulfillment companies will request CSV files. Manufacturers are asked to upload the file.

Packing, Shipping, and Picking

After receiving the orders from customers, order fulfillment companies pick up ordered items. After picking up the order, staff scans it against the order received. The fulfillment company then designs packing materials for delivery. After scanning the product, the fulfillment company adds order receipts. The boxes are then sealed and ready for shipping.

Customer Returns

Order fulfillment companies can accept returns as part of their basic service or charge an additional fee. The address of the fulfillment firm is listed on manufacturers’ websites. As a result, fulfillment companies inspect the returned goods and handle them according to the manufacturer’s guidelines.

Value-added services

Order fulfillment companies offer a variety of value-added services, but they do charge an extra cost. Some of such specialty and premium services include warehouse kitting, customized labeling, processing orders in batches, inserting customized personal notes or special offers in packing, customized packaging, temperature-controlled storage, and special care for valuable products.

A simplification of a Fulfillment Strategie

Order fulfillment companies make it easier for manufacturers to fulfill their orders. Although order fulfillment can be time-consuming, it is crucial to an e-commerce company’s success. It improves the user experience and boosts sales. The staff can be put under pressure if sales are very high. Third-party logistic providers help to improve services.

Third-party logistics companies allow e-commerce businesses the freedom to concentrate on more important tasks, such as marketing, sourcing and development. The businesses can take the load off their shoulders and receive multiple benefits, such as inventory management or simplified fulfillment strategies.

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